Terms of Service

Effective Date: 10 Sept, 2025

These Terms of Service (“Terms”) govern your access to and use of CoachEasy (“we”, “our”, “us”). CoachEasy provides a software platform that enables professional coaches to manage clients, deliver coaching programs, schedule sessions, and communicate securely. By accessing or using the platform, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Definitions

• “Coach” – A registered user who provides coaching services.
• “Client” – An individual whose data is managed by a Coach within the platform.
• “Content” – Any data, messages, documents, notes, goals, or materials uploaded or created in the platform.
• “Services” – The CoachEasy web application, website, features, and related offerings.

2. Account Registration & Security

You must provide accurate information when creating an account. You are responsible for safeguarding login credentials and all activity under your account. Notify us promptly of unauthorized access. We may suspend accounts involved in suspicious or abusive behavior.

3. Acceptable Use

You agree not to:

• Upload unlawful, defamatory, abusive, or infringing content.
• Attempt to probe, breach, or disable security or integrity of the platform.
• Misuse messaging or notifications to spam clients.
• Reverse engineer, modify, or create derivative works of the Services.
• Use another user’s account without permission.

We reserve the right to investigate and take appropriate action against violations, including termination.

4. Client Data & Responsibility

Coaches are data controllers for the personal information of clients they input or collect. You must ensure you have proper consent and a lawful basis before storing client information. Do not collect sensitive categories unless necessary and legally permitted. CoachEasy acts as a processor for such data and processes it only to provide the Services.

5. Content Ownership & License

You retain ownership of Content you submit. By using the Services, you grant us a limited, revocable, non-exclusive, worldwide license to host, process, transmit, and display your Content solely to operate and improve the Services. We do not sell your data.

6. Intellectual Property

The platform, underlying software, branding, and design elements are owned by CoachEasy or its licensors. Except for the limited right to access and use the Services, no rights are granted. You may not copy, distribute, resell, frame, or exploit any part of the platform without written consent.

7. Beta / Early Access

During beta or trial phases, features may be incomplete, change frequently, or become unavailable. We provide early access on an as-is basis without warranties. Feedback you submit may be used to improve the Services without obligation.

8. Payment & Subscriptions

If subscription plans are introduced, pricing, billing intervals, and renewal terms will be disclosed at purchase. Unless canceled before renewal, subscriptions renew automatically. You authorize us or our payment processor to charge applicable fees. Fees are generally non-refundable except where required by law or explicitly stated.

9. Termination

You may stop using the Services at any time. We may suspend or terminate access for violations, fraud, security concerns, or non-payment. Upon termination, we may delete or restrict access to Content after a reasonable retention period unless legally required to retain it.

10. Third-Party Services

We may integrate with calendar, email, analytics, or payment providers. Use of third-party tools is subject to their terms. We are not responsible for third-party acts or omissions.

11. Service Availability & Disclaimer

We aim for high availability but do not guarantee uninterrupted or error-free operation. Services are provided “as is” without warranties, express or implied (including fitness for a particular purpose, merchantability, or non-infringement), to the maximum extent permitted by law.

12. Limitation of Liability

To the fullest extent permitted by law, CoachEasy and its officers, directors, employees, and partners will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, data, goodwill, or revenue, even if advised of the possibility. Our aggregate liability for claims arising out of these Terms or the Services will not exceed the greater of (a) amounts paid by you in the preceding 6 months or (b) INR 10,000.

13. Indemnification

You agree to indemnify and hold harmless CoachEasy from claims arising out of (a) your misuse of the Services; (b) violation of these Terms; (c) infringement of intellectual property or privacy rights; or (d) Content you submit.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Courts located in Bengaluru, Karnataka (or another specified jurisdiction if updated) will have exclusive jurisdiction, except that we may seek injunctive or equitable relief in any court of competent jurisdiction.

15. Changes to Terms

We may revise these Terms periodically. Material changes will be communicated (e.g., email or in-app notice). Continued use after the effective date constitutes acceptance.

16. Notices & Contact

Formal legal notices and questions should be sent to: kaizen.tech404@gmail.com.

If you are entering client data, ensure your coaching practice complies with applicable professional and privacy standards.